Most bus crashes are due to unsafe behaviours (e.g. speeding, distraction, fatigue etc.) according to an analysis of over 15,000 bus crashes (Dorn and af Wåhlberg, 2008). However, organizations typically adopt a disciplinary approach to managing risks and may neglect to identify how organisational systems and procedures can increase the risk of bus crashes. Both managers and drivers must work together to motivate safer behaviours and srengthening safety management systems is one of the main mechanisms by which safer driving behaviour can flourish. Studies have shown that organizational culture focusing on improving the relationship between drivers, managers and controllers can significantly improve fleet safety (Harter et al, 2009). 

 

Metroline commissioned PsyDrive to implement a behavioural change programme including Human Factors training for managers to understand the safe systems approach to fleet safety; identify human error and its effect on driver behaviour; evaluate human abilities and limitations as a source of human error; the impact of fatigue and workload on driver behaviour as a source of human error and evidence-based interventions for fleet safety management. A CPC-based driver behaviour workshop for bus drivers will be rolled out to identify how motives influence driver behaviour, including the completion of a validated psychometric profile for individualised feedback on driver behaviour, developing a commitment to new safer driving habits and developing safer coping strategies. 

 

Dorn, L. and af Wåhlberg, A. E. (2008). Work related road safety: An analysis based on UK bus driver performance. Risk Analysis: An International Journal, 28, 25-35.

 

Harter, J., Schmidt, F., Killham, E. and Agrawal, S. (2009). Q12 Meta Analysis: The Relationship between Engagement at Work and Organizational Outcomes. The Gallup Organization, Washington, DC, USA.

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